Data Privacy Policy
We value your privacy at Cinder Path Works
What We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you provide voluntarily. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United States.
Information Sharing and Disclosure
Cinder Path Works respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Measures for Data Security
We handle your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to shield it. This covers protected data storage, encrypted communications, and restricted access to personal data inside our organization.
Protected Data Storage
Personal details are kept in secure systems with access controls and ongoing security monitoring.
Data Encryption
Sensitive data transfers are encrypted to safeguard information during the exchange between your browser and our infrastructure.
Restricted Access
Only authorized staff who require the data to deliver services can access customer information.
Although we employ robust security measures, no online transmission method is absolutely secure. We regularly update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Subject to applicable laws, you may be entitled to view, amend, erase, or limit how we use your personal data.
To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable period as mandated by law.
Data Retention
We keep personal data only as long as needed to provide our services and meet legal obligations. Retention timelines vary by data type and purpose of collection.
Common Retention Durations:
- Customer contact and order details: roughly three years following the final service contact
- Payment records: about seven years for tax and accounting needs
- Website analytics data: around two years and two months for improvement analysis
- Marketing preferences: Until you opt out or two years of inactivity
Cookies and Website Tracking
Our site utilizes cookies and comparable technologies to enhance your browsing experience and gain insight into how guests interact with our site. Cookies assist in recalling your preferences and evaluating site performance.
You can manage cookie preferences via your browser settings. Note that turning off certain cookies could impact how the site works. For in-depth details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to external websites or services. This privacy policy covers only Cinder Path Works and our site. We are not accountable for the privacy practices of third-party sites.
We encourage reviewing the privacy policies of any third-party sites you reach via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial updates occur, we will refresh the "Last Updated" timestamp at the top of this document.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
Cinder Path Works Privacy Team
Flora Way, New York
New York, United States 10001
Email: [email protected]
Phone: +1 212-555-0198
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.